Name: De-Escalation Techniques
Start: 2025-02-17T14:40:00-0600
End: 2025-02-17T15:40:00-0600

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Monday February 17, 2025 2:40pm - 3:40pm CST

Participants will be provided information and steps on de-escalating potentially volatile situations and customers. Information on how to idenitfy anger ques, causes of anger, and managing customer anger, and self during these episodes, will be offered for prevention and safety purposes. Finally, after an angry customer situation has occurred, the post next stages and debriefing staff will be discussed to better prepare staff for mastering possible future concerns.

Presenter

Keith Reynolds

Director of Equity and Diversity Training, Wichita Kansas Public Schools / USD 259

Mr. Keith Reynolds holds a Master’s Degree in Education, is a licensed Social Worker, a Counselor, and a Certified Human Resources (SHRM) Professional. He served as the Director of EEO and Diversity for the State of Kansas from 1989 to 2007 before becoming the Director of Employee... Read More →

Monday February 17, 2025 2:40pm - 3:40pm CST
S110

All Staff

Grade EC, Kinder, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, Admin, LMS, SPED
Frontline Activity Link District PD Frontline Education (mylearningplan.com)

USD 475 WINFest '25

Keith Reynolds

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