Name: How to Deal with Angry Customers
Start: 2025-02-17T13:30:00-0600
End: 2025-02-17T14:30:00-0600

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Monday February 17, 2025 1:30pm - 2:30pm CST

The presentation focuses on how to work safely, respectfully, and effectively with upset customers. The objectives are to improve customer service while utilzing de-escalation skills to gain a win-win outcome with upset customers. Participants will learn how to reach a common ground and mutually agreeable solution with upset customers.

Presenter

Keith Reynolds

Director of Equity and Diversity Training, Wichita Kansas Public Schools / USD 259

Mr. Keith Reynolds holds a Master’s Degree in Education, is a licensed Social Worker, a Counselor, and a Certified Human Resources (SHRM) Professional. He served as the Director of EEO and Diversity for the State of Kansas from 1989 to 2007 before becoming the Director of Employee... Read More →

Monday February 17, 2025 1:30pm - 2:30pm CST
S110

All Staff

Grade EC, Kinder, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, Admin, LMS, SPED
Frontline Activity Link District PD Frontline Education (mylearningplan.com)

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USD 475 WINFest '25

Keith Reynolds

Attendees (28)

USD 475 WINFest '25

Keith Reynolds

Attendees (28)

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